Job Description

• Location: East London
• Hybrid (2 days in the office, 3 days work from home)
• Salary: 24.13 (PAYE) per hour / 30.10 (Umbrella) per hour
• Temp for 3 months with possible extension

We are seeking a Tenancy Specialist to provide high-level expertise on tenancy-related matters including Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse, and legal action for tenancy enforcement. The successful candidate will be responsible for case management and will work closely with field-based officers to ensure effective investigation of cases and that the most appropriate, cost-effective, and proportionate action is taken.

Day to Day of the role:

• Manage all tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally.
• Effectively manage anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action.
• Decide on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims.
• Prepare legal files and manage legal action cases for tenancy enforcement and fraud, working with solicitors, process servers, and bailiffs.
• Represent at court for tenancy fraud, ASB, and other tenancy-related legal cases as required.
• Manage complex tenancy management cases referred from customer support, such as complex successions and end of tenancy reviews.
• Liaise with the Police and other partners to acquire evidence for identifying fraud and/or criminal proceedings.
• Liaise with internal and external agencies such as Women's Aid, local authorities, mediation services, solicitors, or support services.

Required Skills & Qualifications:

• An excellent understanding of anti-social behaviour and/or tenancy fraud.
• Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB, and legal disrepair.
• Experience of investigative interviewing, ideally for fraud and/or ASB.
• Good investigative, intelligence gathering, and problem-solving skills.
• Positive mindset with a focus on solutions.
• Ability to weigh up different views, exercise good judgement, and make decisions.
• Confident and able to challenge in a positive and constructive manner.
• Resilient and adaptable.
• Excellent communication skills, able to adapt approach to the audience.
• Ability to develop effective working relationships with colleagues across the organisation and external agencies.
• Experience of successful case management with positive outcomes.
• Flexibility to work early mornings or evenings if required to support investigation work.

Desirable:

• Knowledge and understanding of Data Protection and how it applies in investigation work.
• Experience of preparing and presenting cases at court.
• Counter Fraud Specialist qualification

To apply for this Tenancy Specialist position, please submit your CV detailing your relevant experience OR send your CV to me at