Job Description

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Oxford who are looking to appoint a Customer Services Application Officer for the 3 months ongoing, at the rate of 29 per hour umbrella

Job responsibilities

The Customer Services Applications Team plays an important role within the Organisation, processing high volumes of customer applications for a range of services. The services we currently cover include: HMO Licensing, Building Control, Planning, Housing, Land Charges, Taxi Licensing, Street Naming and Numbering, and Right to Buy.

As this is an entry-level role, full training on the role-specific knowledge you need will be provided, so that you develop the skills you need to help build and shape the service we provide to residents and users.

The work is very diverse; from taking customer calls and payments, to using procedure notes and complex information systems to process applications to a high standard, and responding to a high volume of emails. Depending on what service areas you work in, you may also be reading and interpreting drawings, plans and maps, using an Excel spreadsheet to manage a caseload of client contacts, or checking customer documentation and inputting details into Council systems.

It is a fast-paced role, where changes to the way we work need to be quickly implemented to reflect ever-changing legislation in these areas, and where an ability to quickly learn and retain information is a definite advantage. Your existing experience of providing excellent customer service will also be used every day, as you make contact with our customers via phone and email, and face-to-face.

Should your skills match the above please send through your updated CV.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.