Job Description

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Maidstone who are looking to appoint a Accomdoation Officer for the 3 months ongoing, at the rate of 22.50 per hour umbrella

Job responsibilities

• To work across a patch delivering housing and tenancy management to residents living in the Councils own accommodation and temporary accommodation (and from time to time delivering these services to customers of our private rented homes and Gypsy and traveller plots).
• Be the point of contact for residents throughout their tenancy, including sign-ups and explaining their obligations and the responsibilities of the organisation to the resident under the relevant tenancy agreement or licence.
• Resolve tenancy enquiries and take responsibility for managing tenancy enforcement actions where tenancy conditions are broken, whilst working with others in our wider teams to support customers to sustain their tenancies as much as possible. Write clear, easy to understand but legally correct letters.
• Manage cases of anti-social behaviour and hate incidents, ensuring cases are recorded and customers kept informed throughout case management.
• To complete regular inspections of council owned properties ensuring adherence to Health and Safety legislation and regulation including fire safety, gas and electrical certification and asbestos.
• Be responsible for the completion of health and safety compliance checks, risk assessments, including fire risk assessments, and ensure these are recorded and actioned in line with MBC's responsibilities for health and safety.
• Raise repairs and carryout inspections to owned accommodation and communal areas, ensuring adherence to regulation and legislation.
• Manage void properties to ensure a rapid turnaround, making the property ready and available for re-letting within target timescales.
• Log and monitor repairs, compliance actions and voids works in the patch and work with the Asset Management Team and contractors to ensure these are delivered within target.
• Work with the Housing Finance Team to closely manage income collection and proceed to tenancy enforcement actions required to collect debt, including where necessary eviction.
• Take responsibility for the delivery of personal and team performance targets.
• Work with our Housing and Inclusion teams to sign-post customers being housed following homelessness to access support, including ordering supplies such as bedding and kitchen utensils as required.
• Respond to customer complaints, using the organisation's Complaints Policy and Processes always meeting target response times.
• Record all tenancy management actions, customer interactions and health and safety inspections in an accurate and timely way in the shared IT systems and databases used by the Housing Teams.
• To maintain accurate and up to date records of client details.
• To be able to work effectively as part of a team.
• To attend out of hours meetings and appointments as required and to participate in an out of hours on-call rota for households in TA and other council managed accommodation.
• Commitment to the Organisations Strategic Plan
• To undertake any training and development as required

Should your skills match the above please send through your updated CV.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.