Job Description

We are seeking a dedicated and compassionate Mental Health Support Worker/Crisis Recovery Worker to join our client in Barnsley S70 area.

In this role, you will provide safe and effective management of our client Community Matters Services, ensuring high-quality service delivery to clients in need of mental health support.

Key Responsibilities:

• Deliver emotional support, advice, and guidance through face-to-face, telephone, and video interactions.
• Assess situations to determine risk and the needs of individuals accessing support.
• Make informed decisions under pressure while maintaining clear communication with clients.
• Accurately record new contacts and details of visits and calls using relevant electronic systems.
• Work in alignment with performance targets and contractual requirements, providing data and case studies as requested.
• Participate in individual risk assessments and reviews, developing appropriate action or safety plans to meet client needs.
• Encourage clients to recognize, understand, and manage factors affecting their mental wellbeing and physical health.
• Collaborate with partners and external agencies to ensure comprehensive support for individuals.
• Share information and support colleagues as part of a cohesive team environment.
• Communicate effectively with external stakeholders as necessary.
• Gather relevant literature and resources from internal teams and external agencies to assist in support conversations.
• Engage in training and mentoring for new staff members.
• Attend all relevant meetings and supervision sessions to enhance team performance.
• Identify personal training and development needs proactively.
• Involve clients and their informal support networks in service planning, delivery, and review processes.
• Work on a rota system to ensure service availability 365 days a year, or as specified by area contracts.
• Be available for contact outside of shifts to address any rota issues that may arise (as a last resort).
• Promote a positive image of Mental Health Matters and mental health issues within the community.
• Engage with community events, meetings, forums, and local organizations to raise awareness of our services.
• Contribute positively to service improvement by offering suggestions and feedback.

Qualifications:

• Relevant experience in mental health support or crisis intervention is preferred.
• Strong communication skills with the ability to work under pressure.
• A compassionate approach with a commitment to client-centered care.

Benefits:

• Competitive salary
• Opportunities for professional development and training.
• Supportive team environment committed to mental health advocacy.

If you are passionate about making a difference in the lives of individuals facing mental health challenges, we encourage you to apply.