Job Description

An Aftercare Officer is required to join a Not For Profit organisation in London, providing exceptional administrative and customer support in the Housing Management team.

Client Details

This is a respected large-scale Housing Association, with an emphasis on providing high-quality services and making a meaningful difference in the community. Based in London, they employ thousands of dedicated staff across various departments.

Description

Key responsibilities:

Managing communications between residents and defects/maintenance teams

Provide administrative support to the Secretarial & Business Support department

Manage contractor and resident relationships and provide excellent customer service

Experience of defects management

Handle and resolve any aftercare issues promptly and professionally

Maintain accurate and up-to-date records

Coordinate with other departments

Ensure compliance with all organisational policies and proceduresProfile

A successful Aftercare Officer should have:

A backgroud in the Housing/Property sector in a similar role

Experience in a client-facing customer-service position

Excellent communication and interpersonal skills

Strong organisational and administrative skills

Proficiency in using office software

A commitment to providing excellent customer serviceJob Offer

What's on offer:

An attractive salary between £33,000 and £37,000 per annum

12 month fixed term contract

A hybrid work model combining office and remote work

Generous holiday leave in addition to public holidays

An inclusive and supportive company culture committed to staff development

The opportunity to make a real difference in the Not For Profit sectorWe encourage all interested candidates, who believe they can meet these expectations, to apply for the Aftercare Officer position in London and join