Job Description

We are now recruiting for a Client Relationship Executive on behalf of our Stamford based client. This award-winning business offers a great opportunity for someone who is looking to work in a fast paced, dynamic, company. Continual training and career progression are available for the right person.

As a Client Relationship Executive within their Commercial Division, your main responsibility will be to manage communication between all parties whilst managing and maintaining an excellent client experience.

This is a permanent office based full time position. Salary £25K plus non salaried benefits and initially 1 day a week working from home

Responsibilities

* Act as the main point of contact between customers, suppliers, and lenders throughout the document processing and payout stages.

* To develop and nurture relationships with customers to uphold our exceptional 5-star Trustpilot rating.

* Work closely with the sales team to ensure customer needs and timescales are understood and met.

* Ensure that all customer documentation is processed efficiently and submitted to lenders in a compliant manner, in line with company procedures.

* Collaborate with lenders and share best practices.

* Keep the company CRM system up to date at all times.

* Professionally handle phone and email communications

* Delegate tasks to the administrators.

* Compliance accountability

Key Skills:

* Educated to Degree level

* Excellent written communication skills

* Professional and engaging telephone manner alongside confidence in dealing with a range of clients.

* Priority and time management skills

* A team player and problem solver

* Aptitude for providing exceptional customer service.

* Commitment to the company values

* Computer and mathematical literacy

* Ability to work efficiently under pressure.

* Strong eye for detail

Short listing will begin immediately