Job Description

Application Support Analyst

Job type: Contract (3 months)

Location: Edinburgh

Overview

Responsible for supporting the Banks' core applications (including Oracle Flexcube1, Document Management System, Managed File Transfer Integration; CRM). Support duties include: daily batch management; requirements analysis and design of changes; configuration and release management; environment management; oversight of third-party suppliers; incident management; problem management (Level 1 & 2 technical support)

Responsibilities

Administration of multiple core application platforms (e.g. configuration; database; parameterisation; scripting)

Work with stakeholders and change teams to determine requirements for core platform change requests and subsequent impact analysis and design

Design and implement solutions that optimise performance, supportability, security and resilience

Identify and troubleshoot issues and incidents in core applications and propose resolution in a timely manner

Providing 1st Line / 2nd Line application support to colleagues across the Bank (incl. functional subject matter expertise / internal consultancy)

Oversight of third-party IT suppliers (including hosting and managed service partners)

Manage core application configuration and environments

Support operation of key IT controls (incl. role-based access control; release management)

Support daily batch operations and regular security patching (outside of working hours)

Focusing on long-term business and technology objectives, identify opportunities for investment and continual improvement

Required Qualifications, Knowledge, & Skills

Familiarity with Core Banking platforms

Understanding of UK Payment mechanisms including the relevant UK regulations and directives

Fluent with SQL and have experience with database design and large data sets

Excellent knowledge of Oracle applications, databases and tools (including PL/SQL) would be beneficial

Experience in Service delivery framework (ITIL Infrastructure Library)

Design and implementation experience of Database, Middleware & API

Strong understanding of software architecture principles and design patterns

Ability to work accurately under pressure and meet tight deadlines

Ability to manage multiple tasks simultaneously

Excellent attention to detail and high levels of accuracy

Good analytical and problem-solving skills

Good organisational and time management skills

Excellent verbal and written communication skills

Work effectively under pressure

Be a team player, detail oriented, focused on quality to ensure the team's successECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy