Job Description

The Customer Service Agent is an essential role within a not-for-profit organisation, responsible for providing top-notch support and service to its customers via phone and email. The successful candidate will have a passion for delivering excellent customer service and a desire to make a positive impact on the lives of others.

Client Details

Our client is a well-established, not-for-profit organisation in London that works tirelessly to make a difference in the lives of people with visual impairments. With a workforce of over 1500 employees, they have a significant presence in the sector and are known for their commitment to innovation and excellence in service.

Description

Key responsibilities:

• Handle inbound calls and emails from customers with empathy and professionalism.
• Provide accurate and timely responses to customer enquiries.
• A focus on optimising supporter retention and engagement.
• Log all customer interactions in the system for future reference.
• Work closely with colleagues to resolve any customer issues that arise.
• Provide feedback to management on customer needs and trends.
• Participate in team meetings and training sessions.
• Uphold the values and mission of the organisation in all interactions.

Profile

A successful Customer Service Agent should have:

• Previous experience in a fast-paced customer service role, ideally within fundraising.
• Excellent communication and interpersonal skills.
• A solutions-focused mindset and the ability to think on their feet.
• Good organisational and multitasking abilities.
• Proficiency in using customer service software and tools.

Job Offer

What's on offer:

• A competitive hourly rate of 14 - 17.
• Temporary assignment due to continue until the end of March 2025.
• Hybrid working, attending the office once a week.
• The opportunity to make a difference in the lives of people with visual impairments.
• A positive and supportive company culture.
• On-the-job training and opportunities for professional development.
• The satisfaction of being part of a mission-driven organisation.

If you are passionate about customer service and want to make a real impact, we encourage you to apply for this Customer Service Agent position in London.