Job Description

Job Title: Interim Head of Neighbourhood

Location: West London / Hybrid

Contract: 6-months ongoing

Pay: 400 to 450 a day DOE

A West London Council is seeking a highly motivated and Interim Head of Neighbourhood to join their team.

Main Responsibilities

• To deliver a value for money neighbourhood and sheltered housing service which builds safe and sustainable communities, provides excellent resident experience, improves satisfaction and enhances the quality of life and opportunity for residents.

• To lead on the housing management strategy improvement plan and review all policies, processes for housing management and sheltered services, using business intelligence, benchmarking data to deliver transformation to services.
• To monitor and analysis of statutory KPI's and LPI's and setting and monitoring appropriate performance targets to deliver an efficient and streamlined service.
• To be responsible for overall budget management for Neighbourhood services, analysing and advising on the budgetary impact of property management, delivering services within the budget envelop and producing periodic budget monitoring information.

• To ensure, through appropriate strategic governance and operational leadership that the service meets the current and future business needs of the Council manifesto commitments and the Council strategic business plan priorities

Qualifications/Experience

• Good understanding of the key issues facing local government, the wider public sector and partners and of local, regional and national policy
• Experience of working in a fast-paced housing management department
• Ability to work across multiple teams and to deliver transformation and service improvement projects.
• Resident focus on delivering excellent neighbourhood and shelter services face to face, telephone, email, and written correspondence.
• Experience of working with senior management team, councilors, executive directors, external stakeholders, and partnership organisations
• Experience of developing and maintaining relationships with council departments and external voluntary community partners to deliver positive outcomes for residents
• Effectively able to plan and prioritise workload and working to deadlines.
• Good organisational skills, to track priorities, work to deadlines and manage projects
• Robust governance arrangements, processes, risks & issues management and financial information
• Able to sensitively have difficult conversations with residents and staff.
• Awareness of support available based on circumstances of the resident.
• Good leadership and people management skills

If you are interested in applying, please apply now with your CV and contact Chris Wilkinson at Spencer Clarke Group on (phone number removed) or email