Job Description

Housing Repairs Co-ordinators

Islington

Contract

£17.38 per hour

Our client is looking for an experienced Housing Repairs Co-ordinators.

A knowledge and understanding of current issues relating to social housing and social housing

repairs.

1. To diagnose repairs accurately, raise orders on IT systems to contractors and book

appointments.

2. Experience of working in a contact centre answering high volume of calls to ensure targets

are met.

3. Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and

timely manner, to a high standard of customer care using the appropriate greeting, including

name, adapting methods of communication to meet the needs of the customer and ensuring

that a positive image of Islington Council is projected.

4. Excellent communication skills to liaise with other departments, agencies, contractors as

appropriate.

5. Experience of accurately processing service requests in line with policy and to provide advice

and information to customers ensuring that all service requests are processed to Islington

Council’s performance and standards, policy and procedural guidelines including statutory,

complying with the Data Protection Act and the Freedom of Information Act.

6. To work pro-actively with team members to improve customer service delivery and to conduct

outbound calls as required.

7. To deal with customer complaints in accordance with the Complaints procedure and to

escalate cases to Team Leaders as appropriate.

8. To undertake training, supervision, seminars, meetings and other events designed to improve

communication and assist with the effective development of the post holder and service area.

Knowledge of the main issues affecting social housing.

ITQ2 or equivalent Information Technology skills.

Minimum of 1 years’ experience of working within a

responsive repairs environment and housing management

systems.

Experience of dealing with all aspects of building

maintenance / repairs in a busy environment

Experience of processing customers’ repair requests

methodically and accurately within the appropriate policies,

procedures and guidelines meeting tight deadlines

PLEASE ONLY apply if you have the necessary skills, experience and expertise.

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer