Job Description

Our client, a leading authority in the Defence & Security sector, is currently seeking a Service Management Governance Lead to join their team in Samlesbury on a contract basis. This role is pivotal within the Air Business Unit, with a focus on IT Service Management, ensuring robust governance and compliance across service delivery frameworks.

Key Responsibilities:

Developing and implementing IT service management governance structures and policies

Ensuring compliance with industry regulations and internal standards

Overseeing service delivery processes to maintain high performance and quality

Collaborating with internal teams to align service management with business needs

Providing guidance and support on service management best practices

Managing risk identification and mitigation strategies within service governance

Monitoring and reporting on service management metrics and KPIs

Driving continuous improvement initiatives within the service management framework

Job Requirements:

Experience in IT Service Management

Strong knowledge of service governance frameworks

Understanding of regulatory compliance within the Defence & Security sector

Excellent communication and stakeholder management skills

Proficiency in developing policies and procedures

Ability to analyse and report on performance metrics

Problem-solving aptitude and attention to detail

Comfortable working in a hybrid environment with onsite presence required 3-4 days per week

Role Details:

Location: Samlesbury

Contract Duration: 12 months

Security Clearance: BPSS

Hybrid Working: 3-4 days per week on site

If you are an experienced Service Management Governance Lead with a background in IT Service Management within the Defence & Security sector, we invite you to apply now to join our client's dedicated and dynamic team at Samlesbury