Job Description

Our client, a leading authority in the Defence & Security sector, is currently seeking a Service Management Governance Lead to join their team in Samlesbury on a contract basis. This role is pivotal within the Air Business Unit, with a focus on IT Service Management, ensuring robust governance and compliance across service delivery frameworks.

• Developing and implementing IT service management governance structures and policies
• Ensuring compliance with industry regulations and internal standards
• Overseeing service delivery processes to maintain high performance and quality
• Collaborating with internal teams to align service management with business needs
• Providing guidance and support on service management best practices
• Managing risk identification and mitigation strategies within service governance
• Monitoring and reporting on service management metrics and KPIs
• Driving continuous improvement initiatives within the service management framework

• Experience in IT Service Management
• Strong knowledge of service governance frameworks
• Understanding of regulatory compliance within the Defence & Security sector
• Excellent communication and stakeholder management skills
• Proficiency in developing policies and procedures
• Ability to analyse and report on performance metrics
• Problem-solving aptitude and attention to detail
• Comfortable working in a hybrid environment with onsite presence required 3-4 days per week

• Location: Samlesbury
• Contract Duration: 12 months
• Security Clearance: BPSS
• Hybrid Working: 3-4 days per week on site

If you are an experienced Service Management Governance Lead with a background in IT Service Management within the Defence & Security sector, we invite you to apply now to join our client's dedicated and dynamic team at Samlesbury.