Job Description

PLEASE DO NOT APPLY IF YOU NEED A SPONSORSHIP

FULL UK LICENSE OR INTERNATIONAL IS ACCEPTED AS LONG AS YOU HAVE ACCESS TO A CAR

Carelink is a 24-hour emergency monitoring and response service that provides support to people in their own homes through their connection link to the Carelink telecare service 24/7 and 365 days a year.

This service supports people who wish to remain living independently for as long as they can. It also brings reassurance to users by ensuring safety within the home. Customers activate a support call at any time 24/7 via the alarm unit installed in their own home and or the sensors attached to it.

Our Call Handler Responders will then discuss and assess the nature of the emergency and will action an appropriate response. Responding themselves if required.

In the case of a serious emergency, the emergency services will also be contacted.

We have two positions for Call handler Responders to work night shift only CANDIDATES SUBMITTED WILL BE EXPECTED TO HAVE EXCELLENT COMMUNICATION AND COMPUTER SKILLS AND WILL NEED TO HAVE CALL CENTRE EXPERIENCE OR AN UNDERSTANDING OF SOCIAL CARE WITH THE ELDERLY WITHOUT THIS EXPERIENCE CANDIDATES WILL BE REJECTED.

As part of the Carelink team the candidates will be expected to undertake the following duties

• call handling services
• responding to emergency situations including lifting uninjured customers using specialist equipment provided. (Full training provided)
• carrying out safe and well checks to support vulnerable people living in the community.
• Installing and maintaining emergency call equipment in customer s homes

Due to the nature of the role some parts of the shift will be office based and other parts will require candidates to respond to customers in their own homes during the night. The candidate will be working • x 5 7.24 hour shifts with a 36-minute unpaid break on a rolling rota basis including weekends and bank holidays The candidate will be expected to on a rota basis • 07:00am to 15:00pm and 15:00pm to 23:00pm

Hours are 37 per week Based at the Gatehouse Kedleston Road Derby (On-site parking available) Full training will be given.

The posts will be for a 12-week period • All candidates will be required to have an enhanced Adults DBS All candidates must hold a full manual driving license and have access to a car for work purposes for which mileage will be paid