Job Description

To be responsible for leading, developing and supervising the Carelink team in the provision of a customer focused 24/7 professional telecare alarm service.

To ensure that Carelink provides an efficient, effective, courteous, and professional service to all service to care alarm users and other services

• Work ing Monday to Friday night shift basis this can include some weekends and bank holidays 365 days of the year and be required to work an alternative shift pattern as and when the needs of the business require, this may be at short notice
• To contribute to the effective running of the service area through attendance at meetings and training events as required including attendance on non-designated working days.
• To provide operational management for the Carelink service with particular emphasis on providing leadership and direction the and the provision of the 24/7 emergency response service and to give direction to the call handling team
• Responsible for the provision of a professional 24 hour/7 days service. To provide support in cases of escalated and complex queries.