Job Description

Role: Domestic Abuse Support Worker

Based: Ealing

Rate: £20 - £21 umb

Start Date: ASAP

Duration: Until March 2025

Hours: 37.5 per week Monday to Friday 9am 5pm

Our client, a specialist charity is looking for a Support Worker to provide a safe and empowering environment for women and their children/dependents who are/have experienced domestic abuse either in their own homes or in a refuge setting.

Synopsis of duties:

• Responsible for the delivery of services to service users, ensuring effective reporting to the Manager as appropriate
• Responsible for risk management and financial control within the team
• Responsible for, high standards of customer care.
• To act in accordance with the values and aims of the Charity
• To promote and implement policies and procedures
• Take responsibility for the effective day to day management and smooth operation of the refuge and provide effective support to women living in their homes:
• Manage own case load, key working women using individual support plans
• Actively manage new referrals from relevant agencies and individuals, conducting assessment interviews, risk assessments, obtaining relevant information from relevant agencies.
• Issue occupancy agreements (refuges only) and induct new service users into the service. Preparing rooms for resident s as required
• Ensure the provision of practical and emotional support to vulnerable women and their children/dependents:
• Carry out regular risk assessments and promote the safety of women and their children, assisting them in safety planning
• Assist women in the community to access any additional security measures and
• Sanctuary provision
• Assist with welfare and benefits applications (act as advocate where possible)
• Enable service users to access appropriate health care and specialist support
• Provide information about and help service users engage with local agencies and community
• Resources ensuring cultural needs are met
• Encourage and support service users to identify, access and maintain appropriate education, training and employment
• Support women to understand and access their legal rights
• Advocate for and support women to take up their housing rights
• Support the implementation of the move on strategy and plan for the hostel ensuring the minimisation of voids and an appropriate balance of women/children is maintained.
• Provide resettlement advice and support to women who have left the project working in cooperation with any other agencies

Essential Requirements

• Minimum of 1 years experience of delivering support to adults from diverse backgrounds and with mixed abilities and complex needs in a supported environment; preferably in Domestic Violence Abuse (DVA) refuges or community-based setting
• Demonstrable experience of undertaking individual assessments including risk assessments and developing and delivering support plans
• Understanding of local and national approaches to tackling domestic abuse including MARAC, child protection, social and voluntary services approaches/involvement

• Enhanced Adult and Child DBS on the update service or dated within the last 12 months

Supporting Futures Consulting acts as both an employer and an agency