Job Description

Carbon60 are looking for German and/or Spanish speaking customer service specialist to join the team over at one of UK's leading Pharmaceutical companies!

Contract specifics:

Pay rate: up to £15ph (Inside IR35, PAYE)

Duration: 12 months (potential of extension)

Location: Marlow, Buckinghamshire

3 days a week in the office.

Job Title: Complaint Intake Analyst - (German and/or Spanish speaking candidates needed!)

Responsibilities:

Complete the intake process of complaints through phone and email into the Complaint Intake Systems, including translations from local language to English when required.

Conduct follow-up activities for missing information, coordinate the logistics of complaint sample returns, and communicate the results of complaint investigations when requested/required.

Communicate and cooperate with customers and distributors involved in the reported complaints.

Collaborate with relevant local or global stakeholders in other departments involved with complaints management within the organisation

Support more complex complaints that are escalated.

Decide whether a replacement, credit, or warranty claim is warranted, and notify the appropriate stakeholders to complete the process. Alternatively, complete activities to process the replacement, credit, or warranty activities for the customer.

Support management with any documentation or SOP reviews when needed.

Partner with other departments to address queries/inquiries.

Support management with any projects/process improvement initiatives.

Support management during audits and inspections.

Make vigilance reporting decisions and prepare relevant vigilance reports for submission to MOH, where applicable.

Translate vigilance reports into local language for submission to MOH, where applicable.

Qualifications and Skills:

Experience in a Quality environment or customer service support role

Strong attention to detail, critical thinking, and the ability to work independently with minimal direction.

Ability to express ideas clearly in both written and oral communications.

Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological, or device-related products.

Computer skills and ability to navigate through software systems.

A fairly good command of English.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy