Job Description

One of my local authority clients are currently seeking an experieced Income Recovery Officer.

This is a 6 months contract role with posisble further extension wtih Hybrid working.

The below is an overview of the role, however a detailed job description will be provided should you be succesful for an interview.

Role:

* To be the first point of contact for tenants and their representatives in respect to all residential rent charges, arrears and queries.

* Negotiate repayment plans, determining which cases to escalate and take legal action on rather internally or through referrals to legal services.

* To be responsible for meeting targets and objectives which maximise rent collection, influencing monthly and annual collection performance and arrears reduction

* To liaise and correspond with tenants, the court service, external solicitors, other tenant representatives, fraud and investigation services, representing the Council’s interests and providing a professional and responsive service,

* To adopt and promote modern ways of working, embracing new technology which improves the customer experience whilst creating efficiencies.

* To ensuring the Council’s reputation is protected and enhanced through a high quality, professional income collection service.

If interested in this role please send your CV to Jahker Miah at Coyle Personnel Ltd