Job Description

12 Month Fixed Term Contract

Ealing & South East London – Hybrid Working

The vacancy

Your typical day will start with you proactively managing a portfolio of accounts, ensuring that all payments are up to date, and manging contact. You might then collaborate with internal teams to support arrears resolution, followed by preparing for a court appearance to represent Peabody in formal debt recovery action. Later, you could be helping a homeowner to access support and guidance.

As a Homeownership Collections Officer, no two days are the same. You’ll play a vital role in maximising income recovery whilst also supporting Peabody residents. Whether it’s advising on payment methods for new owners, negotiating payment terms, promoting financial wellbeing resources, or handling legal processes for arrears management, your role will be key to ensuring that residents feel supported whilst also meeting their obligations.

You’re an excellent communicator and natural problem-solver who thrives on building relationships and resolving issues. You’ll work collaboratively delivering exceptional service. You’ll need to spend 1-2 days a week in the office, with the flexibility to work remotely for the remaining time.

Your role will cover all aspects of arrears and account management, from liaising with mortgage lenders and serving statutory notices to helping homeowners who are worried about debt. If you’re motivated by achieving tangible results and supporting others, we’d love to hear from you.

To be successful in this role, you’re:

* Committed to delivering excellent customer service.

* Resilient, adaptable, and empathetic in handling complex issues.

* Organised with a proactive approach to managing a varied caseload.

* An excellent communicator, confident working with figures and IT systems.

* Experienced in successfully managing arrears cases for a variety of homeownership tenures, and able to thrive in a target driven role.

* Prepared to represent Peabody at court proceedings.

If this sounds like the role for you, apply now to help us deliver outstanding services to Peabody residents!

We have 2 roles available:

* South East London

* Ealing

Here are just a few of the benefits of working at Peabody:

* 30 days’ annual holiday, plus bank holidays

* two additional paid volunteering days each year

* flexible benefits scheme, including family friendly benefits and access to a discount portal

* 4 x salary life assurance

* up to 10% pension contribution

Are you ready to apply?

Closing date: 8th December 2024

Interviews will be taking place week commencing 16th December.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer