Job Description

Ad hoc Receptionist

Monday - Friday

Manchester

£12ph - Weekly Pay

You must have a SIA licence for this role

Are you looking for a new challenge, do you have experience working within a fast paced Reception role if so, we'd love to hear from you!

You must have a SIA licence to apply for this role, this is an ad hoc Reception role to cover shifts as and when needed.

Duties and Responsibilities:

* Welcome all Occupiers & Guests to ensure their arrival and departure experience is genuine, friendly and efficient

* Deliver exceptional and memorable Front of House experiences by providing 5-star service

* Ensure all calls are answered, transferred/forwarded promptly and professionally; record any messages accurately

* Deal with any queries from Occupiers/Guests and offer assistance

* Ensure to monitor, action and process any emails on the company email account

* Liaise with Building contractors and issues and or/work being carried out within the building

* Ensure that all temporary and flexible contracted team members have been trained

* Understand and strictly adhere to the Front of House departmental procedures and practices

* Carry out any administrative tasks assigned

* Categorising post/couriers and delivering to Occupiers/Guests where needed

* Ensure lobby presence is maintained, and entrance doors are covered at all times

* Provide information, directions/escort Occupiers, Guests to their desired locations

* Assist Occupiers and Guests with access barriers and access requirements

* Through regular patrols ensure any suspicious individuals/incidents are promptly identified and managed, also report any unusual activity to Front of House Manager

* Assist Occupiers/Guests with Concierge services like restaurant reservations & recommendations, transportation arrangements, dry cleaning pick up and drop o

Core Knowledge & Experience:

* Previous Front of House/ Security experience necessary

* Experience of handling challenging situations

* Experience of delivering exceptional Guest services

* Hospitality experience

Qualifications

* Recognised IT certificate

* SIA License

Please APPLY NOW for further information

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age