Job Description

Job Title: Accommodations Officer

Location: Swale and Maidstone

Rate of Pay: 21 P/H (Umbrella)

We are currently looking for an experienced Accommodations Officer to join the Housing Team at Swale and Maidstone Council. This is a temporary contract to cover long term sick leave.

Main Duties:

• Oversee tenancy sign-ups, enforce tenancy conditions, manage anti-social behaviour cases, and support tenants in sustaining their tenancies.
• Conduct property inspections, ensure compliance with safety regulations, manage repairs, and oversee void property turnaround.
• Work with the Housing Finance Team to manage rent collection, address arrears, and handle tenancy enforcement actions, including eviction if necessary.
• Assist tenants with housing needs, maintain accurate records in council systems, and respond to complaints while ensuring compliance with council policies.

The Candidate Will Have:

• Knowledge of tenancy agreements, enforcement actions, and managing cases such as anti-social behaviour and rent arrears.
• Ability to address tenant complaints, resolve disputes, and offer support to vulnerable residents, including those in temporary accommodation.
• Ability to communicate clearly with residents, resolve issues, and provide support throughout the tenancy.

For more information, please contact Olivia on (phone number removed) or email