Job Description

Housing Repairs Co-ordinators

Islington

Job Role

To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.

To work closely with repairs supervisors, as a part of the Housing Services team to plan and co-ordinate the working day of Operatives to ensure all works are appointed to the satisfaction of the customer, while maximising efficiency and completing each task within the specified time allocations.

To ensure all trade resources are utilised to their full potential, while maintaining customer focus and seeking to enhance the customer experience.

To actively manage the workload of multiple operatives, monitoring timings and ensure job completion by the end of each working day.

Reallocating scheduled jobs to operative contractors readily available to ensure all resources are effectively utilised.

To action unscheduled jobs and ensure that all emergency and planned repairs are carried out as per our service agreement and within priority target times.

To raise order on IT systems, plan and dispatch jobs to the best placed operatives or contractor with the right skills to complete the repair first time.

To work with our Materials team to ensure all material required for each job/task is available and recorded, with all parties notified of any unexpected delays, to include letters to tenants where jobs/task may need to be re-scheduled and updating in-house systems accordingly.

To ensure follow on appointments with customers are arranged and confirmed with the customer, where jobs require more than one visit to complete.