Job Description

Benefits Officer

Rugby

Contract
£15.70 per hour

Our client is looking for an experienced Benefits Officer.

Candidates must have:-

Civica OpenRevs experience

Benefits assessor experience

They will also need at least three years assessing Housing Benefit, Council Tax Reduction and Discretionary Housing Payment claims.

Experience of administered benefit claims on Civica OpenRevenues in the last three years.

A good understanding of the legislation used for decision making regarding Housing Benefit, Council Tax Reduction and Discretionary Financial Support schemes administered by the team (including Homeless Prevention Grants)

Previous experience of assessing claims for Housing Benefit and or Council Tax Reduction

Excellent listening and communication skills with a wide range of people of all ages and background

Experience of explaining complex issues in a face to face, telephone based or video-based environment

Good time management skills and the ability to work effectively under pressure and prioritise to meet deadlines

Ability to work in partnership, network, influence, problem solve, overcome barriers and apply solution focused approaches

The ability to work well within a team and under own initiative and of maintaining professional boundaries with clients and partner agencies

A good understanding of the importance of confidentiality, safe practice and safeguarding

A good standard of education to enable the creation of letters undertaking basic arithmetic

Full driving licence and access to a vehicle to undertake home visits across the Borough.

PLEASE ONLY apply if you have the necessary skills, experience and expertise.

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.