Job Description

BDS are working with a leading housing association to recruit a Sheltered Housing Coordinator to provide a housing management service within one of their sheltered services for the over 55s in Highgate.

THE ROLE

The Scheme Manager will provide on-site housing management, with a focus on tenant relations, property maintenance, and effective rent management.

Duties: Facilitate property lettings and tenant communication for smooth onboarding
Conduct regular health and safety checks to ensure property conditions are well-maintained
Coordinate with external agencies and providers when necessary
Monitor tenant rent accounts, ensuring deadlines are met and addressing any arrears
Act promptly on complaints regarding anti-social behaviour, escalating where needed
Report communal area repairs and maintain strong partnerships with external support agencies

Criteria:

The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting.

Strong understanding of tenant and housing management, particularly for older adults
Skilled in handling rent account
Confident in conducting health and safety checks within residential environments
Effective communicator, able to handle complaints and uphold tenancy agreements
Experience working collaboratively with external agencies to support tenants' needs

Hours: Monday to Friday 9am 5pm

Pay: Circa £17.20 PAYE or circa of £21.75 UMB