Job Description

Job Title: Housing Insight & Service Improvement Officer - Planning

Location: Waltham Forest (Remote)

Rate of Pay: £22 P/H (Umbrella)

We are recruiting for a Complaints & Enquiries Officers to join the Housing Assets team at Waltham Forest Council, where you will be responsible for managing complaints and enquiries, ensuring high-quality responses, and driving service improvements.

Main Duties:

Produce timely, accurate, and high-quality written responses to complaints and enquiries from residents, council members, and MPs.

Identify insights from feedback to drive service improvements and ensure compliance with quality-assurance processes.

Handle high-volume customer correspondence and resolve complaints, working within a regulated compliance framework.

Strong written communication, organisational skills, and the ability to work to tight deadlines, with housing experience desirable but not essential.The Candidate Will Have:

Experience in handling high-volume customer correspondence.

Excellent written communication and organisational skills.

Ability to work under tight deadlines and manage multiple tasks.

Strong understanding of compliance frameworks (housing experience desirable but not essential).For more information, please contact Olivia at (phone number removed), or email