Job Description

Job Title: Arrears Monitoring and Repossession Coordinator

Location: Newham

Hours Per Week: 36 hours

Rate of Pay: £24 P/H (Umbrella)

We are recruiting for a dedicated individual to join Newham's Assurance and Compliance Service team, providing high-quality income maximisation, arrears reduction, and support services to residents while ensuring compliance with relevant policies and legislation.

Main Duties:

Provide high-quality customer-focused services for income maximisation, arrears reduction, and repossession, ensuring compliance with Council policies, priorities, and relevant legislation.

Offer support and advice to residents in financial difficulty or facing vulnerabilities, including signposting to relevant support services.

Take appropriate recovery actions, including legal steps, when preventative measures fail to address arrears or debts.

Monitor rent accounts regularly to prevent and detect arrears, following the pre-action protocol and the Council's recovery procedures, while supporting safeguarding initiatives for children, young people, and vulnerable adults.The Candidate Will Have:

Previous experience of working in a similar role.

Relevant professional level certification/qualification.For more information, please contact Olivia at (phone number removed), or email