Job Description

Migrant Help are currently looking for a Outreach Adviser to join our committed and passionate team, on a 12 month fixed term (with potential to be extended or made permanent), with the potential for this to be extended or made permanent. This role is Homebased (Covering London and the South West). In return, you will receive a competitive salary of £28,639 - Increasing to £32,612 following successful completion of a 6 months probation period.

About us: 

Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

The Outreach Adviser role:

Part of the Outreach team, the Outreach Adviser is a client focused role which forms part of our Advice, Issue Reporting and Eligibility (AIRE) service at Migrant Help. You will support our national Asylum Services to support our most vulnerable asylum seekers across the UK through a mixture of telephone and face to face advice. You will primarily provide day to day support for clients and partners in need of Outreach, ensuring that compliance with Home Office standards is met.

At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

Key responsibilities of our Outreach Adviser:

Assisting clients with applications for Asylum Support and Move on Services

Signposting clients to specialised support where required

To manage a caseload offering appropriate support in a designated timeframe

Keep accurate and up-to-date case records, complete case follow ups within the requisite time scales and undertake any necessary administrative tasks

Ensure that their work meets overall quality standards and, where possible, exceeds it in line with

Government and other Stakeholder contracted arrangements

Provide Advice and Guidance to Asylum Seekers as required

Provide signposting and make referrals to other services as appropriate

Skills and experience we are looking for in our Outreach Adviser:

Excellent interpersonal skills/ability to communicate with diverse groups

Experience working in a multi-disciplinary and multi-cultural environment

Proven ability to prioritise and work on your own initiative whilst respecting boundaries

Ability to work flexibly on own initiative and as part of a team as required

Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records

These are some of the benefits we offer

Our working week is 35 hours per week offering flexibility and work life balance

Enhanced family friendly provisions

Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).

Option to buy or sell up to 5 days of annual leave

Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.

Wellbeing support.

Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 29th November 2024

If you are interested in becoming our new Outreach Adviser, please click 'APPLY' today. We look forward to hearing from you