Job Description

Senior Infrastructure Engineer

Contract Opportunity Available

Location: London - Hybrid working

Daily rate: 370- 470 umb inside IR35

Contract length: 6 months

Right to Work in the UK for the full duration of contract is essential for consideration

The Senior Infrastructure Engineer will focus on maintaining, supporting, updating, and patching our client's physical and virtual infrastructure. This is a critical position that aligns with the company's commitment to providing exceptional business technology support.

This role offers the opportunity to be a key contributor to the company's IT transformation journey, ensuring technology serves as a robust foundation for business success.

Key Responsibilities

• Collaborate with the Head of IT Operations and Cyber Security and Infrastructure Manager to develop and communicate a clear, actionable operational IT plan
• Conduct internal and external horizon scanning for technology trends and opportunities.
• Ensure technology system uptime and service continuity by working closely with the Systems Administrator (SA) and CSIM
• Proactively manage on-premise and cloud infrastructure alongside the CSIM
• Plan and communicate resource downtime and emergency measures, ensuring they are well-maintained and rehearsed
• Identify and manage major incidents efficiently to minimise business impact
• Collaborate with support teams to ensure swift resolution and secure business operations
• Provide IT support aligned with service management best practices to partners and staff
• Lead infrastructure, end-user computing, and application support teams (including third-line support)
• Build strong relationships across the business to foster collaboration
• Develop an efficient framework for capturing and acting on business needs
• Oversee user-facing IT projects to deliver enhanced services across all offices
• Provide qualitative and quantitative performance metrics to identify and address IT issues

Experience required:

• Minimum 5 years of delivering ITIL-based IT services in a professional services environment
• Relevant ITIL qualifications are essential
• Knowledge of legal industry specific business applications and processes are essential for this role
• Strong leadership experience in a mid-sized professional services organisation
• Proven ability to implement strategies that drive measurable business benefits

Technical Expertise:

• Deep understanding of IT services, including security and data protection
• Operating Systems & Platforms: Windows 10/11, Windows Server, Hyper-V, Azure/M365
• IT Tools: SCCM, Intune, Autopilot, PowerShell, Power Automate
• Networking: Switches, firewalls, routers, VPNs, wireless systems
• Applications: iManage, Aderant Expert, InterAction, Teams
• Infrastructure: Storage/SAN technologies, patch management, backups

Soft Skills:

• Excellent verbal and written communication skills across all seniority levels
• Strong analytical and problem-solving skills
• Ability to balance technical and strategic needs to deliver tangible business outcomes
• Collaborative and approachable team player who fosters inclusivity and engagement