Job Description

Our client, a local housing association is looking for an additional Schedule and Planning Administrator to join an existing team. You will schedule, coordinate, monitor and proactively manage the maintenance and repairs of property and ongoing remedial cases

Scheduling the Operatives and Surveyors diaries to deliver an effective service, your duties will include….

Taking ownership of the coordination of the Operatives diaries to deliver an effective service. To ensure works are completed in line with KPI’s and SLA

Liaise with Managers, Surveyors, Operatives to effectively coordinate works to ensure that all requirements  from all areas are fulfilled so that they are completed  efficiently, and excellent customer service is provided.

Liaise and engage with customers to schedule in appointments and to keep them up to  date, with a strong emphasis on providing an excellent customer service.

Co-ordinate Surveys and any other documents relevant to the case. Ensuring all relevant certifications are up to date and stored on inhouse systems

Ensuring the raising of PO’s and the purchase ledger process are compliant with the business financial requirements.

Working with surveyors to raise jobs when required, including liaising with Sub-Contractors as necessary.

Management of spreadsheets and raising jobs as required.

Knowledge and experience required…

Experience of prioritising workload in a busy working environment.

Excellent demonstrable communication, administration and customer service skills working with customers and managers at all levels.

Excellent level of understanding of Microsoft programmes and in-house database systems.

Knowledge of raising and scheduling jobs.

Organised, efficient and a team player.

Working hours

37 per week, office hours Monday to Friday

Payrate

£14-14.50 per hour