Job Description

First Line Support - Helpdesk - Contract Role

Day Rate: £115 (Inside IR35)

Contract Length: 6 months (+ extension)

Hybrid: 3 days on site in Bracknell / 2 days WFH

Contact me on LinkedIn: Olivia Arden Digby - (url removed) are looking for a proactive First Line Support professional to join a household names helpdesk team. The ideal candidate will provide exceptional customer service and technical support, particularly in financial systems, ensuring timely resolution of user inquiries and issues.

Key Responsibilities:

- Respond to incoming calls and emails from users seeking assistance with financial systems and related software.

- Diagnose and troubleshoot basic technical issues, providing guidance on financial applications.

- Offer clear and concise information to users, helping them navigate financial processes and tools.

- Escalate complex issues to the appropriate technical teams as necessary.

- Maintain accurate records of user interactions and resolutions in the ticketing system.

- Assist in developing FAQs and support documentation specific to financial systems