Job Description

Job Title: Retirement Housing Advisor (Neighbourhood Housing)

Location: Lewes and Eastbourne

Hours per Week: 37 hours

Rate of Pay: 17 P/H (Umbrella)

Lewes and Eastbourne are currently looking for an experienced Retirement Housing Advisor to join their team.

Main Duties:

• Support the delivery of tenancy management services, particularly for older and vulnerable tenants, across Eastbourne and Lewes, focusing on promoting independence and self-service options.
• Assess risks and vulnerabilities of tenants, collaborating with partner agencies to provide appropriate support, including safeguarding referrals.
• Manage urgent tenant queries, maintain statutory landlord and health and safety requirements, and ensure accurate information is recorded in relevant systems, following data protection regulations.
• Contribute to process improvements, develop tools and guidance for the team, and support the promotion of Council services via social media and other communication channels.

Candidate Requirements:

• Experience in tenancy management, particularly with older and vulnerable tenants, and knowledge of safeguarding procedures.
• Strong communication skills with the ability to respond to urgent tenant concerns and work with partner agencies.
• Ability to manage and maintain accurate records, ensuring compliance with data protection and financial regulations.
• Self-motivated with the ability to work flexibly and collaboratively within a team, contributing to process improvements and service delivery.

For more information, please contact Olivia at (phone number removed) or email