Job Description

We are working with a forward-thinking housing organisation to find a highly skilled Interim Head of Leasehold and Income Services to lead a high-performing team dedicated to delivering exceptional services for residents. This strategic role involves working closely with senior leadership to ensure compliance with social housing legislation and regulation, while driving improvements in rent and service charge processes and delivering a customer-centric approach.

This is a hybrid position, requiring regular on-site attendance in Victoria, London.

The Role
Oversee the Leasehold and Income Service, ensuring efficient operations, excellent customer service, and compliance with all relevant legislation and standards.
Lead rent and service charge setting processes, ensuring thorough Member sign-off and active resident engagement.
Build and maintain strong relationships with elected Members, senior managers, and external stakeholders. Respond to enquiries, provide briefing notes, and produce detailed reports.
Actively seek and implement customer feedback to drive service improvements, ensuring a focus on equality, diversity, and inclusivity in all aspects of the role.
Ensure services meet social housing legislation, regulation, and consumer standards, identifying opportunities for service innovation and optimization.

The Ideal Candidate
Extensive experience managing Local Authority Leasehold and Income Services, including expertise in rent and service charge processes.
Strong understanding of social housing legislation, consumer standards, and financial frameworks within a Local Authority setting.
Proven ability to lead high-performing teams, influence stakeholders, and collaborate effectively with elected Members and senior managers.
Exceptional written and verbal communication skills, with the ability to produce comprehensive reports, briefing notes, and responses to enquiries.
Demonstrated commitment to resident engagement, equality, and diversity, ensuring services reflect the needs and perspectives of residents.

What you need to do now?
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.