Job Description

This role requires nationwide travel therefore a full UK driving license is essential

Fixed Term Contract for 12-18 Months

Are you passionate about driving digital transformation and ensuring exceptional customer experiences? We are looking for a dynamic and dedicated Implementation Service Lead to manage the deployment and integration of our Voyage Digital Care Nourish template across our services on a fixed term contract for 18 Months - this role is hybrid but with travel across the UK including overnight stays three to four times a week.

Responsibilities of the role:

Customer Engagement: Be the primary contact for Operational teams, Implementation Managers, and Service Managers, ensuring a seamless implementation process. 

Data Management: Manage and prepare data for successful implementations. 

Training & Support: Train and coach staff on new processes and systems. 

Project Management: Work according to implementation and project plans, ensuring tasks and deadlines are met. 

Technical Support: Collaborate with IT and Implementation Managers to resolve technical issues. 

Collaboration & Communication: Participate in weekly implementation meetings, identify training needs, and address local challenges. 

Travel & Adaptability: Travel across the UK with some overnight stays and adapt to various demands. 

What we’re looking for:

Essential: 

Full UK Driving Licence 

Experience working with multiple stakeholders 

Proficient in MS Office applications (Excel, Word, etc.) 

Self-directed with excellent communication and relationship-building skills 

Flexible with travel and working hours Desirable: 

Agile Project Management Foundation Certification 

Relevant degree or equivalent work experience 

Knowledge of the social care sector and project management best practices 

Experience in large-scale digital project implementation 

Benefits of joining the Voyage Care family:

In return for your dedication and commitment, you’ll work in a sector that is truly rewarding with many benefits including:

Hybrid working

A supportive and dynamic team environment 

Opportunities for professional growth and development 

Wagestream

DoctorLine - free service where you and members of your family can speak to a GP 24/7, either over the phone or via a video consultation.

Eye care vouchers

Refer a friend scheme

Competitive salary

25 days annual leave plus bank holidays and an additional day for your birthday

Blue Light Card – Retail discount benefit scheme

V-Assure, a free 24 hour, confidential and independent help line

Life assurance

PensionReady to make a significant impact and drive digital transformation? Apply today and be a part of our journey to enhance the quality of care we provide