Job Description

Role: Mobile IT Support Engineer

Location: Exeter

Salary: £26 -£32 per hour

Must have driving licence

6 month contract

Overview:

Do you want to be help enrich the lives of learners worldwide?

Our client have been pioneers of education technology since 1973. They provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide.

They help leaners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners.

The opportunity

The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds.

Responsibilities:

Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self-motivated employees looking to build their career in IT.

Your key responsibilities:

1. To be the customer face of our client, ensuring our customers receive great service.

2. To assist the service desk with the delivery of the IT managed support service.

3. Provide school-based users with technical assistance and report service issues in accordance with the service desk policies.

Qualifications:

Our ideal candidate would demonstrate the following behaviours.

1. Excellent Customer focus, problem solving and time management skills.

2. Excellent communication both verbally and written.

3. Punctual and able to prioritise own workload.

4. Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate.

5. Able to work well with remote teams and build strong working relationships.

Skills

1. Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets.

2. Peripheral Support inc. Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment.

3. Basic wired and wireless networking and troubleshooting

4. Image build and deploy tools - Microsoft and Apple devices

5. Basic Operational knowledge of Microsoft 365 and/or Google Workspace

6. Technical knowledge and experience equivalent to CompTIA A+ or similar.

7. A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage.

What's in it for you?

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position