Job Description

Are you passionate about tackling homelessness and supporting vulnerable communities? Do you have experience managing complex caseloads and providing specialist housing advice? This Housing Options Officer role could be your next rewarding career move.

As a Housing Options Officer, you will play a critical role in delivering expert housing advice and homelessness prevention services. Working as part of a dedicated team, you will assess applicants' housing needs, provide person-centered support, and work to prevent homelessness wherever possible. The role involves advising individuals who may be facing a range of complex social challenges, such as domestic abuse, mental health issues, substance misuse, and more.

You will hold a diverse caseload, applying a sound understanding of relevant legislation to make informed decisions and maintain accurate records. This role offers the opportunity to make a meaningful difference by using your technical expertise and collaborative approach in a supportive environment.

The Role
Offer tailored advice on housing options and homelessness prevention, meeting the needs of individuals and families with varied and complex circumstances.
Conduct thorough legal assessments, maintain detailed records, and develop personalized housing plans to support households in need.
Chair multi-disciplinary case meetings, liaise with housing providers, and collaborate with services to address issues related to child protection, domestic abuse, and safeguarding.
Participate in a duty rota, handle contentious housing inquiries, and deliver support through multiple channels - online, face-to-face, and in community settings.
Stay up-to-date with legislation and best practices, ensuring compliance with Council policies and safeguarding standards.

The Ideal Candidate
You have substantial experience working with vulnerable individuals and households, including victims of domestic abuse, those with mental health challenges, or other social issues. You are comfortable managing caseloads and have a proven track record of providing professional housing advice.
With strong interpersonal skills, you are adept at negotiating, solving problems, and working collaboratively with a multi-disciplinary team. You're known for your empathy, tact, and ability to handle challenging situations effectively.
Up-to-date with relevant housing legislation and best practices, you apply this knowledge to deliver high-quality services that align with Council policies.
Ideally, you hold a Level 4 Diploma or equivalent experience in housing or a related sector.

Additional Details
Candidates must have the right to work in the UK to be considered for this role.

What You Need to Do Now
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.