Job Description

Housing Officer

Hackney

To provide a tailored, resident-focused housing management service within a designated neighbourhood. This will include:

Providing effective tenancy management and enforcing tenancy conditions;

Ensuring that tenants and leaseholders are involved in the design and implementation of estate management services to meet individual and neighbourhood requirements;

Pro-actively liaising with other housing divisions, as well as undertaking joint working across the housing service, and engaging with external partners to deliver effective services.

Key Responsibility's

To ensure that tenants understand their rights and responsibilities under the tenancy agreement and that all tenancy conditions are adhered to.

To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments and referring complex cases to the Area Housing Manager.

To investigate and manage all reported and recorded incidents of low level antisocial behaviour in a timely manner and in accordance with service standards, legislation and the Antisocial Behaviour Policy and Procedure. Ensure that early intervention and enforcement measures are implemented to minimise the risk to the victim or perpetrator.

To be responsible for carrying out initial tenancy visits to new tenants' homes to ensure that they are satisfied with the service and understand the terms of their tenancy. To arrange a follow up meeting to ensure that any issues that arose are dealt with including rent and housing benefit repairs and any other tenancy issues or problems within the home.

To notify all residents in relation to fire inspection risks, health and safety risks and communal area risks. To serve notice where appropriate and follow up on enforcement within agreed timescales and reasonable notice periods.