Job Description

Role

Front of house role - Responding to internal and external customer queries, including providing standard responses involving direct contact with members of the public and challenging service users.

Please be aware this is a part time position.

Role Requirements

Carrying out reception and public counter duties, as necessary

Dealing with the recording of data in relation to footfall to the facility and the nature of the interaction

Responding to internal and external customer queries, including providing standard responses involving direct contact with members of the public and challenging service users

Ideal candidate (not limited to)

Knowledge:

Literate and numerate.

Committed to ongoing personal development.

ICT literate relevant to work area.

Improvements are identified and implemented.

Relevant and accurate information is provided.Skills:

Customer service is provided to the required standard.

Working knowledge of relevant software packages.

Working knowledge of who colleagues are and what they do.

Understanding of how to deal with customers to required standards of service.

Knowledge of service provided in own area.

Security Level:

BPSS + SC + UK EYES ONLY