Job Description

Neighbourhood Services Coordinator

£28 Per Hour

Job Role

To deliver outstanding services to residents living in council owned/managed properties and embed a culture of a resident first approach. In more specific terms:

To be the single point of contact for residents with all matters related to tenancy, anti-social behaviour and issues related to communal areas of their estate; to coordinate services involved with resolving enquiries and issues that arise on behalf of residents.

To provide a joint up service and ensure that other services are part of a coordinated approach, this will include being a representative for tenants/leaseholders when there are concerns with other teams' service standards, such as repairs either within properties or communal.

To be the single point of contact for residents with all matters related to tenancy, anti-social behaviour and issues related to communal areas of their estate; to coordinate services involved

with resolving enquiries and issues that arise on behalf of residents.

To be the single point of contact for residents with all matters related to tenancy, anti-social behaviour and issues related to communal areas of their estate; to coordinate services involved with resolving enquiries and issues that arise on behalf of residents.

To provide a joint up service and ensure that other services are part of a coordinated approach, this will include being a representative for tenants/leaseholders when there are concerns with other teams' service standards, such as repairs either within properties or communal.

To identify and assist tenants that are struggling to maintain their home or who are suspected of being subjected to abuse, neglect or other safeguarding matters within their home.

To develop estate action plans that are designed to improve the environment, reduce anti-social behaviour, environmental crime and ensure that action plans include relevant agencies, such as

Police, Community Safety, Environmental Services.

To respond to reports of anti-social behaviour (ASB) promptly and effectively, ensuring that the ASB policy is adhered to and that regular communication with the resident reporting the incidents

is in place. To action plan ASB cases to ensure that the relevant tools are used to abate the ASB.

To attend estate inspections with the caretaking team and ensure that any issues identified are progressed to resolution. To track any issues that are reliant on other service areas until

completion. To report back to residents and residents' associations on the outcomes of estate inspections and the actions identified from these inspections