Job Description

Our client a global FinTech company with UK headquarters in central London.

is now seeking a Customer Success Manager for an 8 month contract.

This can be hybrid with 2 days a week in the office.

Skills

● 3+ years experience in a client-facing/account management role.

● Knowledge of CRM / Email Marketing or the aptitude to learn it quickly.

● Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations.

● Excellent phone, written, and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email.

Duties

● Engaging customers virtually or in person to drive the best relational experience for customers.

● Be accountable for the retention and growth of your customers.

● Build and foster relationships with key decision makers and stakeholders across multiple customer teams.

● Engage customers in strategy conversations to derive maximum value from their investment in CRM software and related products.

● Partner with different teams, including onboarding, Product, and contract management.

Benefits

• Long contract

• Supportive team,training

• Free breakfast