Job Description

Join us on the Journey...

National Express are recruiting a Accident and Claims Coordinator to join our team on a fixed term contract (9 months), based at our Head Office in Digbeth. The successful candidate will coordinate the investigation of motor and employer's liability accidents and support the claims process to the point of settlement or trial. Compile desktop evidence from the investigation and communicate to the appointed claims handlers and garage, ensuring administration is dealt with in a timely manner.

What you'll do:

Receive and record reports of accidents and incidents from our drivers and employees, ensuring quality and complete information is obtained and recorded

Promptly identify at-fault motor accidents and administer the procedures for early intervention, reduce the downtime of third party vehicles and mitigate claims costs

Keep an electronic record of all accidents using various company systems and maintain records within the systemRequest and obtain desktop evidence in support of the claim investigation such as CCTV, DriveCam, telematics and google images

Act as a source of information and internal expertise in respect of any queries from the company's claims handlers

Where required prepare drivers' for conferences with Counsel and trials and attend with them

Provide written and oral witness evidence for claims which have required extensive investigation that needs to be brought to the attention of the claimant's representatives and the court

Actively reducing claims for motor accidents through investigation by providing relevant documentation to external / internal departments

Provide quality data which can be used in analysis to help identify trends within accident data, with the aim of reducing motor accidents and claims

What we offer in return for your hard work and commitment...

Free Bus & Coach travel for yourself

Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner

50% discount for friends and family on full fares on our coach services

Life Assurance

Company pension

Employee Assistance programme

Private online GP service

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. 

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment