Job Description

Join Our Team at Stonegate!

Recruitment Event: Monday, 2nd December at 3pm

Are you ready to take the next step in your career? Stonegate is excited to announce that we are recruiting for several roles across our Property Support Team. We invite you to our Recruitment Event on Monday, 2nd December at 3pm, held at our Pub Support Offices in Solihull. Successful applicants will be contacted and invited to meet with one of our managers for an informal interview on the day.

Position: FM Helpdesk Coordinator

As a FM Helpdesk Coordinator, you will be based in our offices, working within a dynamic team to ensure our pubs are open and trading in a good state of repair. This role is crucial in maintaining the high standards of our 4,000 pubs and supporting our field colleagues.

Key Responsibilities:

· Provide exceptional customer service support to our pubs and field colleagues.

· Handle inbound and outbound phone calls to pubs, contractors, and other colleagues daily.

· Develop relationships with key stakeholders and manage customer expectations.

· Take ownership of complex queries and issues, seeing them through to resolution.

· Communicate promptly and effectively with people at all levels within the business.

· Be resilient and robust in your approach to achieve the right outcome for each pub and the business.

· Prioritise and balance a frequently changing workload.

· Manage and resolve conflicts comfortably.

· Strive for perfection and accuracy in everything you do.

What We’re Looking For:

We need someone with excellent customer service and communication skills, who is highly organised and resilient. You will act as a key link between field-based staff, contractors, suppliers, and administrative colleagues. Flexibility is essential, as the role may require occasional weekend work.

If you are passionate about providing top-notch support and thrive in a busy environment, we want to hear from you! Apply now and take the first step towards joining our fantastic team at Stonegate.

We look forward to meeting you at our Recruitment Event!

A little bit about us…

The Solihull Pub Support Team offices are light and airy offices in Shirley, Solihull, where you will be greeted by our Welcome Team. We have free onsite secure parking with EV charging and cycle storage, a subsidised canteen serving breakfast and lunch, as well as an onsite pub used for social events. The offices are fully accessible.

What's in it for you? 

25 days annual leave

Annual Leave Purchase Scheme

Pension

Vitality Healthcare

Opt in dental insurance programme

Annual bonus scheme

The Stonegate discount card offering discounts across our managed estate

Online benefits portal offering discounts across the High Street and other retailers

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at .

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you