Job Description

Job Title: Resident Services Officer

Location: Southwark

Hours Per Week: 21 Hours

Rate of Pay: £26 P/H (Umbrella)

Southwark Council are currently seeking a Part-Time Resident Services Officer to join their team.

Main Duties:

Provide visible, approachable presence on housing estates, working closely with residents, police, contractors, and other stakeholders to ensure a safe, well-maintained environment.

Deliver resident-focused services, managing complex cases related to tenancy, leasehold, and housing-related issues while ensuring compliance with statutory regulations.

Engage with tenants and resident's associations, promote resident involvement, and work with stakeholders on estate management, regeneration, and new housing projects.

Safeguard vulnerable residents, provide referrals for additional support, and collaborate with social care, public health, and other agencies for problem-solving and service delivery.The Candidate Will Have:

Knowledge of housing and leasehold management law, customer-focused case management, and experience in a customer-facing role within a housing context.

Strong negotiation, problem-solving, communication, and report writing skills, with the ability to work under pressure and deliver high standards of customer care.

Ability to build effective working relationships, work as part of a team, and engage proactively with stakeholders to meet common goals.For more information, please contact Liv at (phone number removed), or email