Job Description

Alarm Monitoring Agent / Customer Service Agent

Location: Sheffield, UK (Hybrid)

Employment Type: Full-time, Permanent

Role Type: Contract for 6 Months with Potential Extension

Pay Rate: £179 to £240 Per Day (Inside IR35)

About the Role

Join our client team as an Alarm Monitoring Agent, where you'll proactively monitor customer equipment, deliver first-line technical support, and ensure exceptional service delivery in a fast-paced environment.

Key Responsibilities

Monitor and manage customer equipment to prevent and resolve faults.

Provide first-line technical support and log/update tickets accurately.

Collaborate with teams to meet SLAs and performance targets.

Communicate effectively with customers, handling updates and escalations.Essential Skills

Technical fault coordination with IT/communications knowledge.

Strong customer focus and PC skills (MS Office).

Ability to perform under pressure in dynamic settings.

Experience using Salesforce and event management systems.Desirable Skills

Experience with Salesforce or alarm tools like Manitou and What's Up Gold.Eligibility

Must be eligible for BPSS clearance.This is an urgent vacancy and the hiring manager is looking to interview soon. If interested, apply with a copy of your CV or drop your CV to khushboo. pandey @ (url removed)

Randstad Technologies is acting as an Employment Business in relation to this vacancy