Job Description

Job Title: Resident Services Officer

Location: Southwark

Hours Per Week: 21 Hours

Rate of Pay: 26 P/H (Umbrella)

Southwark Council are currently seeking a Part-Time Resident Services Officer to join their team.

Main Duties:

• Provide visible, approachable presence on housing estates, working closely with residents, police, contractors, and other stakeholders to ensure a safe, well-maintained environment.
• Deliver resident-focused services, managing complex cases related to tenancy, leasehold, and housing-related issues while ensuring compliance with statutory regulations.
• Engage with tenants and resident's associations, promote resident involvement, and work with stakeholders on estate management, regeneration, and new housing projects.
• Safeguard vulnerable residents, provide referrals for additional support, and collaborate with social care, public health, and other agencies for problem-solving and service delivery.

The Candidate Will Have:

• Knowledge of housing and leasehold management law, customer-focused case management, and experience in a customer-facing role within a housing context.
• Strong negotiation, problem-solving, communication, and report writing skills, with the ability to work under pressure and deliver high standards of customer care.
• Ability to build effective working relationships, work as part of a team, and engage proactively with stakeholders to meet common goals.

For more information, please contact Liv at (phone number removed), or email