Job Description

Operations Coordinator

Hemel Hempstead

12-Month Fixed Term

£28,000-£32,000 (Dependent on Experience)

Are you an organised, proactive professional with a passion for delivering exceptional customer service? Join our client, a market-leading and progressive company based in Hemel Hempstead, as an Operations Coordinator. This is a fantastic opportunity to be part of an energetic, fast-paced team, working from a modern head office with excellent employee benefits and development opportunities.

Why join this company?

Work in a fast-moving, customer-focused environment with a variety of responsibilities

This role is with a company committed to internal progression and professional development

Enjoy a supportive and collaborative atmosphere in a well-equipped office

Your role and responsibilities:

In this varied role, you'll provide essential support to the Operations Manager and ensure smooth day-to-day operations. You'll also build strong relationships with both clients and internal teams to deliver excellent service.

Key responsibilities include:

Managing Sales Order Processing (SOP) and Purchase Order Processing (POP) from order receipt to invoicing

Proactively organising service visits and scheduling engineers to resolve customer issues

Ensuring stock availability to complete jobs efficiently

Handling and resolving customer queries with a calm, solution-focused approach

Collaborating with internal teams to address escalations

Maintaining internal resources, including fire alarms, security and power systems

Updating Sage with product pricing and customer account details

Providing project support and ensuring compliance with ISO 9001 standards

Assisting internal sales support teams and liaising with clients on orders and call-offs

The ideal candidate will:

Be a confident communicator with exceptional customer service skills

Have experience in a similar operations or administration role

Be highly organised with the ability to multitask and prioritise effectively

Be comfortable in a proactive environment where problem-solving is key

Experience with Sage and knowledge of ISO 9001 standards is a plus!

What's in it for you?

Hours: 37.5 hours per week (Mon-Thurs: 8:30am-5:00pm; Fri: 8:30am-4:00pm)

Holidays: 23 days annual leave + bank holidays, with an additional day off on your birthday

Pension Scheme: Secure your future with our employer-backed plan

On-Site Parking: Hassle-free commuting

Ready to take the next step in your career? Apply now for this Operations Coordinator job and become a vital part of this thriving team!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application