Job Description

At Wild we are currently recruiting on behalf of a well-known company looking for a Student Support Advisor on a 9 month contract

Working as a Student Advisor, you will be responsible maintaining the company's reputation for providing high level customer service.

Day to day you will be assisting with enquiries by either resolving them there and then or passing them on to the relevant team. You will resolve enquiries consistently to team standards and promptly. You will be promoting services, events along with providing information and benefits.

Data security, protection and confidentiality are a high of importance and you will report any breach or suspected breach of policies

Responsibilities

Responsibility for enquires related to certifications and routes to membership

Understand products and services available to students, qualification holders and members

Work with colleagues from other relevant teams to deliver a first class service

Support students into membership in line with the membership growth and retention targets.

Ensure that individuals meet their regulatory requirements in line with the clients Byelaws and regulations. Experience

Excellent communicator both written and verbal

Customer service skills and experience

Good IT skills, including Word and Excel, and in maintaining a complex database including Microsoft Dynamics

Organisational, planning and administrative skills

Able to prioritise and deliver in a fast-paced environment

Excellent team playerBenefits

Monday to Friday - no weekends or bank holidays!

35 hour working week

Hybrid working with 2-3 days from home

24 days holiday

Company-contributed pension scheme

Private medical insurance

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job