Job Description

Job Title: Resident Relationships Officer

Location: Enfield

Hours per Week: 35 hours

Rate of Pay: 21- 22 P/H (Umbrella)

Enfield Council are currently recruiting for a Resident Relationships Officer to join their team.

Main Duties:

• Provide immediate crisis intervention and early support to residents, assess risks, and collaborate with multiple agencies to ensure safety and long-term resolution.
• Support residents in complying with tenancy conditions, manage risk assessments, and create tailored support plans to foster tenancy sustainment and overall well-being.
• Build and maintain positive relationships with residents, set clear boundaries, and ensure that ongoing support resources are available even after case closure.
• Regularly assess the impact of interventions, track case progress, gather feedback, and contribute to service improvements while adhering to safeguarding and health and safety policies.

The Candidate Will Have:

• Proven ability to provide crisis intervention, assess risk, and collaborate with multi-disciplinary teams to ensure the safety and well-being of residents.
• Experience managing tenancy conditions, creating support plans, and conducting risk assessments to promote tenancy sustainment and ensure health and safety requirements are met.
• Ability to build trust and rapport with residents, set clear boundaries, and ensure positive, ongoing relationships while providing effective support.

For more information, please contact Liv at (phone number removed), or email