Job Description

Central is currently recruiting for a Team Leader, to work in Fulham area. The service provides resettlement support to ex-service clients to help them sustain independent living, rebuild their lives and ensure integration within the local community.

The successful candidates will be required to work 35 hours per week, working across Monday – Friday, 9AM – 5PM. This is a fixed term contract until December 2025. The pay rate is £36,000 - £37,000 per annum.

Please note; there is flexibility with working from home 1 day per week.

In this position, you will be required to:

* Be responsible for the day-to-day management of the Support Team under the direction of the Support Services Manager

* Manage the team delivering and developing support plans, risk assessments and move on plans and support staff to respond to urgent support issues as and when they arise

* Support staff to deliver customer-focused services to promote and encourage independence, keeping veterans at the heart of any services offered

* Be proactive in tenant engagement, including when beneficiaries may be hard to engage

* Ensure that applicants for the organisations housing are assessed, support needs identified and their suitability is established prior to allocation

* With the Support Services Manager, monitor and evaluate the support services, ensuring that services to beneficiaries are relevant to their needs and achieve quality outcomes

* Work in partnership with the Tenancy Services Team to ensure that tenants are able to sustain their tenancy

* Ensure that service delivery achieves the relevant service standards, complies with best practice, the law, any relevant regulatory frameworks and requirements from funders

* Ensure the proper and efficient running of the community alarm system, including monitoring the out-of-hours provision

* Ensure that all sources of income for beneficiaries are maximised through effective use of allowances, rental income and social and welfare benefits

* Contribute to work within established budgets, and maintain accurate financial records

* Report concerns relating to safeguarding vulnerable adults and children, using organisational procedures

To apply for this role, you must have:

* Experience working with veterans, mental health, homelessness and/or ex-offenders

* Experience managing and motivating a staff team

* Knowledge of the issues and challenges facing veterans

* Experience of person-centred support planning and risk assessments.

* Experience of working in partnership with other agencies and building positive working relationships with key stakeholders

* Ability to plan and manage own work load, working flexibly to meet changing work priorities and demands

* Understands how to respond to a safeguarding incident and reacts accordingly

* Experience of reviewing, monitoring and evaluating support service delivery and managing health and safety

* Ability to deal with customers exhibiting difficult or challenging behaviour in a positive way

* Experience managing costs and resources effectively

* IT skills- including Outlook and databases

Further requirements:

In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria:

* Current valid right to work in the UK

* Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)

* A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £56)

* Employment or education history to cover the last 5 years which can be verified through the referencing process

How to apply:

If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration.

*Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position