Job Description

Customer Service Administrator - 12 month contract

Near Paddock Wood

£24,000 - £25,000 salary

8am - 5pm | 1 hour for lunch

Full training and induction

22 days holiday + bank holidays

Due to the nature of the role being highly collaborative and the need for regular communication with the team, this role is 100% office based.

Medicash & Pension schemesAre you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We have an exciting opportunity for a Customer Service Administrator to join a dynamic and growing distribution company based near Paddock Wood.

At their office, conveniently located just an 8-minute walk from the local train station, this company is dedicated to delivering an outstanding customer experience. They pride themselves on their excellent reputation in the industry and their commitment to providing top-notch service to their customers.

As the Customer Service Administrator, you will be an integral part of their team, responsible for delivering exceptional customer support. If you have a passion for customer satisfaction and enjoy problem-solving, this could be the perfect role for you!

The team are small yet busy, friendly and supportive. You will be working in an open plan office with access to a fully stocked (with hot drinks) staff kitchen and outdoor seating area. You are a short drive from shops/cafes and parking is available next to the building.

The role consists of:

Handle incoming customer inquiries via phone, email and on occasion in person

Provide accurate and timely information to customers regarding products, orders, and deliveries

Resolve customer complaints effectively and efficiently

Maintain customer records and update the CRM system

Collaborate with other departments to ensure a seamless customer experience

Contribute to continuous improvement initiatives to enhance customer service processesIs this you?

Previous experience in a customer service role

Excellent communication and interpersonal skills

Strong problem-solving abilities

Proficient in using PC's and software packages

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Attention to detail and strong organisational skillsWhat you can expect:

A competitive salary package

A supportive and collaborative work environment

Ongoing training and support to enhance your skills

The chance to make a real impact and contribute to the success of the business

Opportunity to join the company's social events and fun days throughout the year

To join an industry leader who have recently won a prestigious awardIf you are a motivated and customer-focused individual who is passionate about delivering exceptional service, then we want to hear from you! Join our client's team and be part of their commitment to excellence and customer satisfaction.

This role is being managed by Rhiannon Winn | (url removed) | (phone number removed)

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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