Job Description

Revenues and Benefits Control Manager

Lewisham

Contract

£27.75 per hour

Our client is looking for an experienced Revenues and Benefits Control Manager.

Reporting to the Business Rates Support & Development Manager and work within a small Systems Team providing technical support to colleagues across the Revenues and Benefits service to ensure efficient use of Capita One Revenues and Benefits and NEC Document Management systems.

This role requires the ideal candidate to have experience in working within a Revenues and Benefits environment using both the Capita One Revenues and Benefits system and Enterprise.

In addition, the following requirements would be desired;

• Excellent knowledge and understanding of all legislation relevant to the accurate administration of Housing Benefit, Council Tax and Business Rates.

• Excellent knowledge of Housing Benefit subsidy.

• Manage the team to ensure all staff carryout their duties and responsibilities as defined by their job description. Update the Business Rates Support & Development Manager on all system related issues pertaining to Housing Benefit, Council Tax, and Business Rates performance on a regular basis.

• Manage the Revenues and Benefits year end reconciliation and annual billing process as directed. Ensure accurate bills and benefit award letters are produced in line with legislation.

• Take action, respond to and provide technical advice on user enquiries including complex enquiries.

• Manage all third-party contract relationships. Ensure rigorous monitoring of third-party contract performance by regularly reviewing KPIs, implementing regular reporting and performance reviews

• Excellent organisational skills with a good attention to detail.

• A detailed understanding of a customer focussed approach to assist with system faults and queries from users.

• Excellent IT skills including proficiency in the use of MS Office 365 applications.

• Effective team working and collaboration with colleagues.

• Effective communication skills and an ability to explain information to a wide variety of audiences.

• Demonstrating good analytical and problem-solving skills

• Innovative thinking with the ability to generate new ideas and contribute to service improvements.

• Ensure qualitative and quantitative performance standards and targets are in place that meet expectations, highlight staff training needs, and support improvements and that performance against standards and targets is monitored, and, where appropriate, action is taken in line with the Council’s capability procedures.

The successful candidate will need to be highly motivated, able to work unsupervised and committed to early mornings, evening and weekend work when required, particularly at key times of the year. We operate a hybrid working model and our office is based at Laurence House (Catford, SE6).

This is a great opportunity for someone who wants to work as part of a team providing crucial systems support to the Revenues and Benefits service so if you have the necessary skills, knowledge and motivation to join us we

PLEASE ONLY apply if you have the necessary skills, experience and expertise.

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer