Job Description

Home Based, within a commutable distance of Bristol or Dudley

6 Months Fixed Term Contract

Are you looking to pursue a career in housing?

Or perhaps you’ve worked in the sector before and want to feel the buzz of helping families find their forever homes?

If so, this could be the role for you!

Here at Stonewater, we are looking for a pro-active and practical Lettings Officer to join our Lettings and Empty Homes teams.

This role is all about customer service and delivering an excellent experience for both our outgoing and incoming customers. It’s not a call centre or sales role – you’ll be delivering a positive experience to our customers and maximising Stonewater’s income through efficient management of our exit process and voids works on our homes.

Working well on your own initiative with a dedicated case load as well as part of a team, you will be responsible for responding to a variety of enquiries covering the process from key to key.Dependent on whether you are working on our empty homes or lettings side the tasks may vary, but include handling tenancy terminations, scheduling of works to empty homes, contractor management, after care, as well as the advertising of our homes, customer applications, virtual sign ups and support with ensuring tenancy sustainment.

Our team believe in hard work and doing our bit towards helping to tackle the housing crisis. We are an evolving team working in a fast-paced environment with a need to be extremely agile and work under pressure. We celebrate each other’s success providing a personal service designed to help our customers find a place to call home. That feeling that everyone around you is pulling together to get things done, when we work together, we are unstoppable – they’re all part of life at Stonewater.

The ideal candidate will:

* Be a pro-active and practical problem solver who enjoys working in a target driven environment.

* Be someone who thrives on organisation, with strong administrative skills and the ability to self-manage workload.

* Be someone who can work on their own initiative, whilst understanding the benefits of team work.

* Be self-disciplined, accountable and reliable.

* Be dedicated to getting the job done, have a positive ‘can-do’ attitude and above all, great customer service skills.

* Have strong IT skills, able to use varying databases and Contractor Interfaces once training is provided.

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date